WA FoldersWhatsApp Business Reply Templates Pack, Vol. 1
Answering the same questions on WhatsApp all day? This pack gives you 44 plain, friendly messages you can save as quick replies in the WhatsApp Business app and send with a / shortcut.
About this pack
WA Folders Template Pack 01 is a set of 44 ready-to-edit reply messages for small businesses that answer customers on WhatsApp. It comes as a Markdown guide and a CSV file. Each row has a section, a suggested shortcut, a title, a suggested Meta template category and the message text. You copy the messages into quick replies in the WhatsApp Business app yourself. The pack does not install anything and does not send messages for you.
What's inside
- Greetings and away messages (closed now, weekend, holiday, busy day)
- Order messages (received, confirm details, ready, shipped, delayed, out of stock, cancelled)
- Booking messages (confirmed, reminder, time slots, reschedule, missed appointment)
- Payment messages (payment details, received, due soon, overdue, deposit, refund)
- Follow-ups (quote, delivery check-in, unfinished order, back in stock, closing the loop)
- Review asks and complaint replies
- FAQ answers (prices, delivery, location, returns, payment methods, catalog, opt-out)
Every message has a suggested shortcut and fill-in blanks like {{name}} and {{order_id}}. If you use the WhatsApp Business Platform (API), each message is also tagged with a suggested Meta template category (Utility, Marketing, or Service when no template is needed), with a short guide to the rules.
These are one-to-one replies, not broadcast or bulk messages.
You get
- A guide with setup steps for quick replies in the WhatsApp Business app
- A CSV file with all 44 messages to edit in a spreadsheet before you paste them in
Three samples from the pack
Greetings · shortcut /hi
Hi {{name}}, thanks for messaging {{business}}. How can I help you today?
Orders · shortcut /order
Thanks {{name}}, we've received your order #{{order_id}}:
{{items}}
Total: {{total}}
We'll let you know when it's ready.
Bookings · shortcut /book
Hi {{name}}, you're booked for {{service}} on {{date}} at {{time}}. Our address is {{address}}. Reply here if you need to change it.
Written in plain English. Edit freely for your business.
Made by Toolshed, the makers of WA Folders, a Chrome extension that sorts WhatsApp Web chats into folders.
Not affiliated with, endorsed by, or sponsored by WhatsApp or Meta. WhatsApp is a trademark of Meta Platforms, Inc.